The way we do business?

We had some furniture made. It's one of the benefits to living here. A guy came out to our house, we showed him some pictures, he gave us a price and he went away to produce the pieces. We had 2 bookshelves and a hope chest made. "Gary" said it would take 3 weeks but we knew it would be longer. After a month, we called and asked for a status report. He said it would be another week. Then another. About two months after we made the order, "Gary" delivered the furniture. The bookshelves were great but the hope chest had a stain in the shape of a can of paint/stain on the top, so we pointed it out to "Gary" who looked at it with a look of "what are you talking about?" on his face. We pointed to it again so he called his two workers over to look. The three men stood looking at it for about 2 minutes then spent about 5 minutes talking about it and looking over at us. Finally, Tom said "you need to fix this and I'll pay you the rest of the money when you bring it back." So the three men carried the chest back to the truck.

They brought it back about 3 weeks later. I LOVE my hope chest. I took the design of my Mom's hope chest and used the details and basic design but also asked him to add drawers to the bottom and change the feet. it's great! We had to leave it in the entry way for several days to get the stain smell out but now it is upstairs at the foot of our bed.